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Sysax Product Forums / Sysax Multi Server / General Discussion / Error connecting to server - Failed to retrieve directory listing
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| Posted: 21 Sep 2009 18:37 | ||
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Posts: 2 Join Date: Sep 2009 |
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Guys,
I'm pulling my hair out trying to fix this one; everytime i connect via FTPS on port 990 i get the following message "Failed to retrieve directory listing" , all software firewalls are off, hardware firewall has ports 990 , 21 , 22 open I can connect to this server on port 21 with no problem, but on 990 it's always the same, can you please help??? See log below ; Ross Status: Connecting to xx.173.184.54:990... Status: Connection established, initializing TLS... Status: Verifying certificate... Status: TLS/SSL connection established, waiting for welcome message... Response: 220- Sysax Multi Server Service (Version 4) Response: 220 Command: USER xxxx Response: 331 User name okay, need password Command: PASS ******* Response: 230 User logged in, proceed Command: PBSZ 0 Response: 200 PBSZ Command accepted. Protection buffer set to 0 Command: PROT P Response: 200 PROT Command accepted Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 "/" is current path Command: TYPE I Response: 200 Command okay Command: PORT 81,136,235,120,25,160 Response: 200 Command okay Command: LIST Response: 150 File status okay; about to open data connection Error: Connection timed out Error: Failed to retrieve directory listing |
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| Posted: 22 Sep 2009 01:15 Last Edited By: sysaxsupport | ||
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Moderator Currently Offline |
Posts: 367 Join Date: Nov 2008 |
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Can you tell us what ftp client you are using to connect to the server?
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| Posted: 22 Sep 2009 11:23 | ||
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Posts: 2 Join Date: Sep 2009 |
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hi, i'm using filezilla version 3.2.7.1;
i've gotten a bit further than yesterday, can you please have a look at this; 10:20:46 Status: Connecting to xx.173.184.54:990... 10:20:46 Status: Connection established, initializing TLS... 10:20:46 Status: Verifying certificate... 10:20:48 Status: TLS/SSL connection established, waiting for welcome message... 10:20:48 Response: 220- Sysax Multi Server Service (Version 4) 10:20:48 Response: 220 10:20:48 Command: USER Ross xxxxxx 10:20:48 Response: 331 User name okay, need password 10:20:48 Command: PASS ******* 10:20:48 Response: 230 User logged in, proceed 10:20:48 Command: SYST 10:20:48 Response: 215 Windows_NT 10:20:48 Command: FEAT 10:20:48 Response: 502 Command not implemented 10:20:48 Command: PBSZ 0 10:20:48 Response: 200 PBSZ Command accepted. Protection buffer set to 0 10:20:48 Command: PROT P 10:20:48 Response: 200 PROT Command accepted 10:20:48 Status: Connected 10:20:48 Status: Retrieving directory listing... 10:20:48 Command: CWD e:\shared drive 10:20:48 Response: 550 Path does not exist or is inaccessible 10:20:48 Command: PWD 10:20:48 Response: 257 "/" is current path 10:20:48 Command: TYPE I 10:20:48 Response: 200 Command okay 10:20:48 Command: PASV 10:20:49 Response: 227 Entering Passive Mode (10,10,10,22,27,91) 10:20:49 Status: Server sent passive reply with unroutable address. Using server address instead. 10:20:49 Command: LIST 10:20:49 Response: 150 File status okay; about to open data connection 10:21:09 Error: Connection timed out 10:21:09 Error: Failed to retrieve directory listing |
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| Posted: 22 Sep 2009 15:43 Last Edited By: sysaxsupport | ||
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Moderator Currently Offline |
Posts: 367 Join Date: Nov 2008 |
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Just to simplify the debugging, have you tried to install filezilla in the same computer as the ftp server and try to connect to it? At least that should get rid of the "server sent passive reply with unroutable address" error.
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